Purpose for Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers, etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
- Responding to your enquiries on treatments and products
- Receiving feedback, suggestions, or complaints
- Records for treatments performed or products purchased
- After-sales support services
- Offering you updated marketing and promotional packages which you can benefit from
- Research and surveys
- Meeting regulatory and legal obligations
- Responding to employment applications
- Administration purposes
- Reminders for appointments
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS, or other communication (text or image) applications for mobile devices.
How do we collect Personal Data?
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
- Government agencies and statutory boards
- Insurance, banks and financial institutions, and much of their agents
- Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
From time to time, we may contact you via mail, electronic mail, telephone (call or SMS-Text) or facsimile, to inform you about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations to allow them to directly market their products and services unless expressly authorised by you.
Do Not Call Registry
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, we will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent. We will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.
Withdrawal of Consent
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support, and all other purposes for our customers, we might not be able to accord you the full extent of the personalised and comprehensive customer experience we had designed to serve you – e.g., an invitation to exclusive events, special privileges, and offers, or treatment reminders, among others.
Access to Personal Data by Individuals
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below).
Access to Personal Data may be refused in several circumstances, such as where the Personal Data relates to anticipated legal proceedings or the access request is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
Security of Personal Data
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorised access, modification, or disclosure. Some of the ways we protect Personal Data include:
- External and internal premises security
- Restricting access to Personal Data only to staff who need it to perform their day to day functions;
- Maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, and anti-virus software; and maintaining physical security over paper records.
We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data, or as required by law.
Cookies: Privacy and Our Websites
When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, or respond to a contest or promotion, or provide feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.
The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes where your consent was given.
If You Send Us An E-mail
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
Our website may contain links to other websites which are owned or operated by third parties independent of us. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. We will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. Besides, if you are linked to our websites from a third-party website, We cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Right to Amend Our Online Privacy Statement